Product Basics
What is FLUIS?
FLUIS is a smart hydration bottle designed to turn “I should drink more water” into an actual daily habit, with practical features that support consistency.
What makes FLUIS different from a normal bottle?
FLUIS combines everyday durability with smart support like UV-C self-cleaning, hydration reminders, and an on-cap temperature display.
Is FLUIS just a bottle, or does it track hydration too?
FLUIS is designed to support you throughout the day, including reminders and water-intake tracking with real-time insights.
Smart Features
How does the UV-C self-cleaning work?
FLUIS uses UV-C sterilization to help kill up to 99.9% of bacteria in about 3 minutes, with one-touch activation and no chemicals or filters.
How do the smart drink reminders work?
You can enable reminders via the cap. Double-tap activates periodic drink alerts.
How do I check the temperature?
Tap the cap to see an instant temperature reading on the LED display.
Do I need an app?
FLUIS is designed to be intuitive and non-intrusive, with key interactions happening directly on the bottle.
Battery & Charging
How long does the battery last?
Typically 10–15 days, depending on usage.
How do I charge FLUIS?
FLUIS supports USB Type-C charging with a snap-on charging design.
Will the smart features still work if the battery is low?
If the battery is low, smart features may stop until recharged. (Hydration still works the old-fashioned way: drink water.)
Materials, Safety & Performance
Is FLUIS BPA-free?
Yes. All materials are certified food-grade.
What is the bottle made from?
FLUIS uses stainless steel construction (listed as 304/316 stainless steel).
Is FLUIS leakproof?
Yes, it’s designed to be leakproof.
Does it keep drinks hot or cold?
FLUIS is double-wall insulated and is positioned for hot and cold retention.
Cleaning & Care
Is FLUIS dishwasher-safe?
No. Hand-wash only to protect the finish and electronics.
Can I use carbonated drinks?
Not recommended. Pressure can damage the gasket.
Can I put FLUIS in the microwave or freezer?
Avoid it. Damage from dishwasher, microwave, or freezer use is not covered under warranty.
How often should I run UV-C cleaning?
Use it as a simple daily hygiene boost, especially if the bottle sits for hours between refills. (Still hand-wash regularly.)
Sustainability
How does FLUIS help reduce waste?
Each reusable bottle is designed to replace hundreds of single-use plastic bottles over time.
Is FLUIS packaging eco-friendly?
FLUIS highlights plastic-free packaging and recyclable materials.
Is FLUIS focused on sustainability or just “green marketing”?
Their sustainability page positions it as practical habit-based impact and continuous improvement, not unrealistic promises.
Shipping & Delivery (Australia)
Where do orders ship from?
Orders ship from an Australian fulfillment center (PIK PAK LOGISTICS, Springvale VIC).
How fast do you dispatch orders?
Orders are processed and dispatched within 24–48 business hours.
What shipping options do you offer and what do they cost?
Standard Shipping: 3–14 business days, $15.90 AUD
Express Shipping: 1–7 business days, $21.90 AUD
Do you offer free shipping?
Yes, free delivery is available on orders over AU$70.
Will I get tracking?
Yes, you receive a shipping confirmation email with tracking once dispatched.
Returns, Refunds & Warranty
What is your return window?
You can request a return within 14 days of receiving your item.
What condition must returns be in?
Unused, in original packaging, with proof of purchase.
Who pays return shipping?
Customers cover return shipping for non-defective returns.
How long do refunds take?
Once approved, refunds are issued within 10 business days to the original payment method (banks may take longer to post).
Do you offer exchanges?
Fastest method is to return your item and place a new order once the return is accepted.
What warranty do you offer?
A 2-year limited warranty covers structural defects, insulation issues on first use, and smart cap malfunction (no impact damage).
What is not covered under warranty?
Drops/dents,impropercleaning/modifications, dishwasher/microwave/freezer damage, normal wear and tear, and damage from carbonated or corrosive liquids.
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