Refund policy

Our return policy allows you to request a return within 14 days of receiving your item.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with all tags attached and in its original packaging.
You will also need the receipt or proof of purchase.

To start a return, contact us at support@fluis.co.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can always contact us at support@fluis.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (for example special orders or personalised items).
If you’re unsure about a specific item, please contact us before purchasing.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day cooling-off period for EU customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be in the same condition in which you received it: unused, with all tags and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether the refund has been approved.
If approved, you’ll be automatically refunded within 10 business days to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact us at support@fluis.co

Excellent 4.7/5

based on customer feedback.

Loved by our customers

Real people, real results. Explore authentic testimonials from those who have benefited from our products.

Took this to my spin class and I'm obsessed! Normal bottles get so gross after a few workouts, but the UV purification on this actually works. Dropped it once and not a single dent, so it’s super durable too. Highly recommend for gym girlies!

Amanda K.

I honestly bought this for the aesthetic, but the UV-C tech is a game changer. I keep it on my desk all day, and my water literally never gets that weird stale smell anymore. Best office purchase tbh!

Perfect for my daily commute. I used to leave my old bottle in the car and it would get that stale smell so quickly. With the Fluis, I just tap the cap and it’s completely fresh again. The Sky Tide color looks great too. Keeps my water cold all day, even in a hot car.

Mark D

Finally, a bottle I don't have to aggressively scrub every night! The self-cleaning feature works flawlessly. I just tap the cap, and it does its thing in 3 minutes. Plus, it keeps my ice water freezing cold for 24 hours. Love it!

Jessica T

My new office essential! I used to leave half-empty water bottles on my desk and they'd get that gross smell by the next day. Now I just tap the cap and it’s completely fresh again. Every coworker has asked me about it.

Lisa C

I drink a lot of water at night and used to hate waking up to funky tasting water. The Fluis bottle completely solved that. The water tastes incredibly fresh even the next morning. It’s a bit pricey, but 100% worth the investment for your health.

Emily R