Privacy policy

FLUIS (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products and services (the “Services”). The Services are powered by Shopify, which enables us to provide a secure and reliable shopping experience.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit or interact with our Services, make a purchase or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

For full legal information about the data controller, please refer to the “Contact Information” section available at the bottom of our website.

Personal Information We Collect

“Personal information” means any information that identifies, relates to, or could reasonably be linked to an individual. We may collect the following categories of personal information:

• Contact details (name, email address, billing and shipping addresses, phone number)
• Payment information (processed securely by our payment providers)
• Account information (login credentials, preferences, settings)
• Transaction information (items viewed, added to cart, purchased, returned or exchanged)
• Communication information (messages or interactions with our support team)
• Device and usage data (IP address, browser type, and interactions with our website via cookies and similar technologies)

This information may be collected directly from you, automatically through your device, or from third-party service providers such as Shopify.

How We Use Personal Information

We may use personal information for the following purposes:

• To operate and improve the Services, including payments, order processing, shipping and account management
• To personalize your experience, such as recommending products
• To provide customer support and communicate with you
• To send marketing and promotional communications (you may opt-out at any time)
• To protect against fraud and maintain security
• To comply with legal obligations and enforce our policies

Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area, we process your personal information in accordance with the General Data Protection Regulation based on the following legal grounds:

• Performance of a contract (e.g. processing orders and delivering products)
• Legitimate interests (e.g. improving services and preventing fraud)
• Consent (e.g. for marketing communications and non-essential cookies)
• Legal obligations (e.g. tax and accounting requirements)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Services, analyze website traffic, and personalize content.

This includes the use of third-party tools such as advertising platforms (e.g. Meta/Facebook) to deliver targeted advertisements based on your browsing behavior.

You can manage your cookie preferences at any time through our cookie banner or settings tool.

How We Share Personal Information

We may share personal information with trusted partners when necessary to provide and improve the Services:

• Shopify, our e-commerce platform and payment processor
• Service providers (e.g. shipping carriers, hosting, analytics, IT support)
• Marketing and advertising partners
• Legal authorities, if required to comply with applicable laws
• In connection with a business transaction (e.g. merger or sale of assets)

We do not sell your personal data.

Shopify Relationship

Shopify may process personal information as part of providing its platform services. This may include processing data in countries outside your jurisdiction.

For more information, please refer to Shopify’s privacy policy: https://www.shopify.com/legal/privacy

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.

Children’s Privacy

The Services are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including providing our Services and complying with legal obligations.

Order-related data may be retained for up to 10 years for tax and accounting purposes.

Security

We implement appropriate technical and organizational measures to protect personal information. However, no system is completely secure.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Receive a copy of your data (data portability)
• Object to or restrict processing
• Withdraw consent at any time (for marketing and cookies)

To exercise your rights, contact us at: support@fluis.co
We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:
📩 support@fluis.co